Return & Refund Policy

At Skyking Instruments, we value our customers and aim to provide the best possible service. We understand that sometimes a product may not meet your expectations or requirements. To ensure a hassle-free experience, we have established the following Return and Refund Policy:

1. Return Eligibility:

• Returns will be accepted within 3 days from the date of arrival of the product to the customer.
• The product must be in its original condition, unused, and with all the original packaging and accessories.
• Customized or personalized items may not be eligible for return, except in the case of manufacturing defects.

2. Return Process:

• To initiate a return, customers must contact our customer support team via email at skykingagencies@gmail.com or phone at +91 9820050056
• Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) to include in the return shipment.

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a verified manufacturing defect or an error on our part.
• We recommend using a trackable shipping method to ensure safe and timely delivery.

4. Inspection and Approval:

• Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
• If the item is approved for return, we will proceed with the refund process.

5. Refund Process:

• Refunds will be issued using the same payment method used for the original purchase.
• Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

6. Restocking Fee:

• Skyking Instruments may apply a restocking fee of up to 15% of the product’s purchase price in some cases.
• This fee will be deducted from the refund amount to cover processing and restocking costs.

7. Manufacturer’s Warranty:

• For products covered by a manufacturer’s warranty, customers are encouraged to follow the warranty claim process directly with the manufacturer.

8. Customer Support:

• Our dedicated customer support team is available to assist you with any questions or concerns related to returns and refunds.

Please note that this Return and Refund Policy is subject to change, and any updates will be posted on our website. For more information or to initiate a return, please contact our customer support team at skykingagencies@gmail.com or call us at +91 9820050056.

Last Updated: 1st August 2023